Terms and Conditions

Distance Sales Agreement

It is a sales contract in the virtual environment between Akkoca Mimarlık Anonim Şirketi and the customer.

Article - 1

The subject of this contract is the Law No. 4077 on the protection of consumers regarding the sale and delivery of the product, which seller sells to the buyer, the qualities and sales price of which are specified below; it covers the rights and obligations of the parties in accordance with the provisions of the regulation on the implementation principles and procedures of distance contracts.

Article - 2

Seller Information

Akkoca Architecture Anonim Şirketi

Address: Assembly Ferko Signature Building, Esentepe Mahallesi Büyükdere Caddesi No: 175/7 34330, Şişli ISTANBUL

Phone: +90 212 932 82 57

Email: info@kaocollection.com

Website: www.kaocollection.com

Article - 3

Receiver Information

All Buyers: All buyers, hereinafter referred to as buyer or customer, shopping at www.kaocollection.com, the e-commerce store of Akkoca Mimarlık Anonim Şirketi 

Article - 4

Subject of Contract and Product Information:

Goods/products or services; type, amount, brand/model, color, quantity, sales price and payment method are as stated on the site, and these promises may change without notifying the buyer.

Article - 5

General Provisions:

The buyer confirms that he has been informed about the following issues by seeing and examining all the general-specific explanations on the relevant pages/sections of the website before the buyer accepts this contract on the website and undertakes both the order and the payment obligation.

The product subject to the contract is delivered to the buyer or the person or organization at the address indicated, within the period specified in the preliminary information (provided that it does not exceed the legal 30-day period), depending on the distance of the buyer's place of residence for each product. If the product subject to the contract is to be delivered to a person or organization other than the buyer, the seller cannot be held responsible if the person or organization to be delivered does not accept the delivery.

The seller is responsible for the delivery of the contracted product in good condition, complete, in accordance with the qualifications specified in the order, together with the user manuals.

In order to deliver the product, it must be approved electronically and the sale price must be paid in the form of payment preferred by the buyer. If, for any reason, the product price is not paid or canceled in the bank records, the seller is deemed to be freed from the obligation to deliver the product.

If the relevant bank or financial institution fails to pay the product price to the seller due to the unfair or unlawful use of the credit card of the buyer after the delivery of the product, the buyer himself or the product delivered to the person or institution specified in the sales contract must sent the product back to the seller within 3 working days. In such a case, the buyer is responsible for the shipping costs.

If the seller cannot deliver the product in time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, he is obliged to notify the buyer of the situation. In this case, the buyer may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In the event that the buyer cancels the order, the seller attempts to cancel the credit card receipt and return the relevant amount to the buyer's account within 7 days, and the transaction is notified to the buyer via e-mail. In such a case, the seller cannot be held responsible for delays caused by the relevant bank.

In case the products delivered to the buyer and/or the person and/or institutions that the buyer wants to be delivered are defective or damaged, the relevant product or products should be delivered to the seller within 7 days, starting from the date of receipt by the buyer, in order to carry out the necessary repair or replacement within the warranty conditions. In this case shipping costs are borne by the seller. However, if the 7-day period expires, the buyer has to take the product received to the relevant service.

Article - 6

Right of Withdrawal:

The buyer has the right to withdraw within seven (7) days from the delivery of the contractual product to himself or to the person/organization at the address indicated. In order for the right of withdrawal to be exercised, the seller must be notified by e-mail within this period and the product must not have been used in accordance with the provisions of Article 5 and the packaging must not be damaged. In case this right is exercised, it is obligatory to return the original sales invoice and a copy of the cargo delivery report. Within 7 days following the receipt of these documents, the seller makes an attempt at the relevant bank to return the product price to the buyer's credit card account. The seller cannot be held responsible for the failures on the bank's side in the return of the product price.

If the original sales invoice is not sent, the value added tax and/or other legal obligations are not going to be refunded. The shipping cost of the product returned due to the right of withdrawal belongs to the buyer. If a contracted courier company is specified for product returns on the website, the buyer can send the product from a branch within the district where it is located, in this case, no expense will be charged from the buyer. In this return process, the product must be delivered complete and undamaged with its box, packaging, and standard accessories. Order returns whose invoices are issued on behalf of institutions (legal entities) will not be accepted unless a return invoice is issued.

The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, products that are specially produced for the buyer, disposable products, reproducible software and programs, products that deteriorate rapidly.

The buyer cannot exercise his right of withdrawal for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller/supplier.

In cases where it is possible to use the right of withdrawal, the buyer is liable by law for using the goods in accordance with the usage instructions within the withdrawal period. Accordingly, the buyer may lose his right of withdrawal if there is a change or deterioration due to the product not being used in accordance with the instructions. In cases where it is accepted by the seller, a discount may be made from the price of the product to be returned, equal to the change / deterioration.


Article - 7

Authorized court:

In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the settlement of the buyer or seller are authorized up to the value declared by the Ministry of Industry and Trade. In case the order is confirmed electronically, the buyer is deemed to have accepted all the provisions of this contract.

Seller records (including records in electronic media such as computer-sound recordings) constitute conclusive evidence in resolving any disputes that may arise from this contract and/or its implementation; Provincial and District Consumer Arbitration Committees are authorized within the monetary limits announced by the Ministry of Commerce every year, and Consumer Courts are authorized in cases exceeding these limits. In this context, the buyer may apply to arbitration committees and Consumer Courts in his or the seller's place of residence.

The Buyer declares, accepts and undertakes that he has read all the conditions and explanations written in this contract and the order form that he has received, reviewed and fully accepted the sales conditions and all other preliminary information.